Cancellation and Refund Policy
- Digital Content Nature. Due to the digital nature of our promotional database and educational resources (“Services”), all subscription fees are non-refundable once access to the member portal has been granted.
- Monthly Billing. You may cancel your subscription at any time via your Crew Club Portal. Your access will remain active until the end of the current billing cycle. No partial refunds shall be provided for unused days. Subscribers must cancel at least twenty four (24) hours before the next billing cycle to avoid being charged for the following week, which information shall be available in your Member Profile.
- Exceptions. While subscriptions are generally non-refundable due to the digital nature of the Services, refund shall be allowed for the following strictly defined exceptions:
- Technical Duplicate Billing. If a subscriber is charged more than once for the same billing cycle due to a verified technical error on the Crew Club Portal’s payment gateway.
- Verified Service Failure. A pro-rated refund may be considered if a subscriber demonstrates a “Total Service Failure,” defined as the documented inability to access the member portal for more than three (3) consecutive calendar days, provided such failure is not due to the subscriber’s own hardware, internet connection, or negligence. To qualify for a Service Failure refund, the subscriber must provide time-stamped screenshots or video recordings showing the login error during the period of claimed failure.
- Request for Refund. All refund claims must be submitted via email to [email] with the subject line “Refund Claim”.
- Fraudulent Requests. Any fraudulent refund requests will result in a permanent ban from the Crew Club Portal. This shall be without prejudice to the Company’s right to avail of available remedies.